@purchase – “How do I make a purchase?”
@cancel – “Can I amend or cancel my order?”
@account – “Do I need an account to place an order?”
@password – “How do I reset my password?”
@payment – “What payment methods does My Selection accept?”
@pobox – “Post office boxes?”
@add – “Can I add items to an existing order?”
@where – “Where is my order?”
@reaction – “What shall I do if I have an allergic reaction?”
SophyMarceau42
@purchase
“How do I make a purchase?”
11:09pm – 14 Jul 16
MySelection
@purchase
Purchasing from My Selection is easy:
Once you have found an item, select the quantity by changing the number in the box under the “Quantity” button and use the “Add to shopping bag” button next to it.
Review the items in your shopping bag by selecting the “Shopping bag” button at the top of the page. You can also add products to your Cart or use the “Remove from bag” button to delete items from your shopping bag.
Once you are ready to place the order, click on “Proceed to checkout” to complete your order.
Fill in all necessary details for your shipping details (no PO Box), click on ‘Proceed to Checkout’ to choose your preferred payment method
Please review your order and total amount before completing the payment
You will receive a confirmation email shortly after you have placed your order. Your order is not confirmed until you receive a confirmation email. If you do not receive a confirmation email within 24 hours, please contact us at anne@myselection.sg and do not re-create your order to prevent duplication.
11:19pm – 14 Jul 16
AlainD_79
@cancel
“Can I amend or cancel my order?”
11:09pm – 15 Feb 16
MySelection
@cancel
In order to deliver your orders on time, we process orders straight away when payment is confirmed. Therefore we are unable to amend or accept cancellation of any orders after confirmation of the payment.
11:19pm – 15 Feb 16
Lucas35
@account
“Do I need an account to place an order?”
08:02am – 03 Jan 16
MySelection
@account
You don’t need an account to complete a purchase. However, if you register with us, you will be able to enjoy the following benefits through your My Selection account:
08:46am – 03 Jan 16
Charles65
@password
“How do I reset my password?”
01:05pm – 24 Dec 15
MySelection
@password
If you have forgotten your password, change it here or follow the ‘Forgotten Password’ instructions on the ‘Sign in’ page. For security reasons we are unable to send your password via email.
05:05pm – 24 Dec 15
Brian42
@payment
“What payment methods does My Selection accept?”
01:05pm – 24 Oct 15
MySelection
@payment
We accept Visa, MasterCard and American Express cards. Payment is debited from your card immediately at time of purchase.
At My Selection, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system provided by Stripe.
05:05pm – 24 Oct 15
Francesco38
@pobox
“Post office boxes?”
12:00am – 3 Sept 15
MySelection
@pobox
Please note that we are unable to deliver to Post Office boxes.
02:13pm – 3 Sept 15
Olivia25
@add
“Can I add items to an existing order?”
11:05pm – 16 may 15
MySelection
@add
It is not possible to combine orders or add items to an existing order.
04:37pm – 16 may 15
Charlotte44
@where
“Where is my order?”
06:01am – 29 dec 14
MySelection
@where
We aim to dispatch all orders within 72 hours.
Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting “My Account” followed by “Order Status”. If you are not registered, sign up now so you can track future orders.
06:21am – 29 dec 14
Carolyn37
@reaction
“What shall I do if I have an allergic reaction?”
12:00pm – 29 oct 14
MySelection
@reaction
At My Selection, we strived to find the best quality products. On each product page, we list the ingredients of the product in order to help you identify any sensitiveness or allergy to any of them. However, despite all these precautions, skin types and skin conditions may react differently to our products and brands. It is always best to know and understand how your skin reacts to different products and ingredients. If you experienced an allergic reaction, please send a detailed description of what occurred along with the pictures to anne@myselection.sg. We will communicate this to the brand and help find an appropriate solution. Please note that issues must be reported within 14 days of receipt of item. In certain instances, a medical certificate may be requested to identify if it is the product that caused the allergic reactions.
02:00pm – 29 oct 14
